Write to us
Email our Grievance Officer, Kshitij Rai, with your registered email, a description of the issue and any supporting documents. We acknowledge every complaint and aim to resolve it within 30 days.
kshitij@truenovawealth.comInvestor Grievance Redressal
How to raise a complaint
TrueNova Investment Private Limited is a SEBI-registered Research Analyst (Registration No. INH000026044). We take every grievance seriously. The escalation path below follows the framework prescribed by SEBI for research analysts.
Escalate to SEBI SCORES
If you are not satisfied with our response, or do not receive one within the stipulated time, lodge a complaint on SEBI's online complaint redress system, SCORES. Register with your PAN and mobile number, then select TrueNova Investment Private Limited as the intermediary.
scores.sebi.gov.inOnline Dispute Resolution
If the grievance remains unresolved after SCORES, you may initiate online conciliation or arbitration through the SMART ODR portal set up under SEBI's ODR framework.
smartodr.inInvestor Charter
SEBI has prescribed an Investor Charter for Research Analysts describing the services we provide, your rights as an investor, the grievance redressal timelines we follow, and your responsibilities. We adopt it in full.
Read the SEBI Investor Charter for Research AnalystsSEBI Disclosure
Investor complaints data
Disclosed monthly in the format prescribed by SEBI for research analysts.
Disposal of complaints for the month
| Received from | Pending at end of last monthPending (last month) | ReceivedReceived | ResolvedResolved | Total pendingTotal pending | Pending > 3 monthsPending > 3 months | Avg. resolution time (days)Avg. resolution (days) |
|---|---|---|---|---|---|---|
| Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other sources | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 | 0 | 0 |
Total pending is inclusive of complaints pending as on the last day of the month. Average resolution time is the sum of time taken to resolve each complaint in days divided by the number of complaints resolved.
Trend of monthly disposal of complaints
| Month | Carried forwardCarried forward | ReceivedReceived | ResolvedResolved | PendingPending |
|---|---|---|---|---|
| No monthly data recorded yet. | ||||
Trend of annual disposal of complaints
| Financial year | Carried forwardCarried forward | ReceivedReceived | ResolvedResolved | PendingPending |
|---|---|---|---|---|
| No annual data recorded yet. | ||||
Resolved figures include complaints closed after the complainant's satisfaction was confirmed. Pending figures include complaints under process with SEBI, SCORES or the ODR portal.
